Terms and Conditions

The General Terms and Conditions of the Pasja gajba online store are drawn up in accordance with the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP), the Electronic Communications Act (ZEKOM-1), and the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.

The management and operation of the online store www.pasjagajba.com are handled by the company PASJA GAJBA, trgovina in storitve, d.o.o., Pilonova ulica 10, 1000 Ljubljana, registration number 7033109000, tax number SI 31774032, entered in the court register of the Ljubljana District Court, Srg. number 2025/2187, email address: info@pasjagajba.com, or contact number: +386 41 202 331.

Definitions of terms

  • the provider is Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana,
  • the user is a person who uses our system, i.e., a buyer in the online store,
  • the online store is an information system designed for the presentation and sale of products to the user.

Registration

Upon registering in the online store, the visitor obtains a username and password, which they choose themselves. The username and password unambiguously identify the user and link them to the completed data. After registration, the visitor becomes a user and gains the right to purchase, which is otherwise also possible without registration. The General Terms and Conditions govern the operation of the Pasja gajba online store (www.pasjagajba.com), the rights of the user, and the business relationship between the provider and the buyer.

The General Terms and Conditions govern the operation of the online store, the user's rights, and the business relationship between the store, the provider, and the buyer.

The provider undertakes to always provide the buyer with the following information:

  • identity of the company (company name and registered office, registration number)
  • contact addresses that allow for quick and effective communication (email, telephone)
  • essential characteristics of the goods or services (including after-sales services and warranties)
  • product availability (every product or service offered on the website should be available within a reasonable period)
  • terms of delivery of the product or performance of the service (method, place, and time of delivery)
  • all prices must be clearly and unambiguously defined, and it must be evident whether they already include taxes and transport costs
  • method of payment and delivery
  • validity period of the offer
  • the period within which it is still possible to withdraw from the contract; furthermore, information regarding whether and how much it costs the buyer to return the product
  • the procedure for complaints must be explained, including all information about the contact person or customer service department

Cancellation of user account

If you wish to cancel your user account on the website www.pasjagajba.com, please inform us at info@pasjagajba.com

It is mandatory to include the following information in the message:

  • In the subject line: Cancellation of user account
  • In the body of the message: a) user's first and last name, b) user's address, c) email address used to open the user account

The request for account cancellation must be sent from the email address used to open the user account. We will notify you of the cancellation via email.

Product offer

Due to the nature of business via the World Wide Web, the offer is updated and changed frequently and quickly. Prices are presented as Selling prices and Online prices. Selling prices are usually the recommended retail prices of the manufacturer or importer, or prices set by the provider itself.

The Online price is the price that applies to purchases made online, for contractual partners (contractual discount and payment terms), and for retail customers.

Prices

All prices are clearly expressed in EUR and include VAT.

Prices apply at the moment the order is placed, provided the item is in stock and they do not have a pre-determined validity.

Prices apply in the case of payment using the above-mentioned payment methods, under the above-mentioned conditions.

The sales contract between the provider and the buyer is concluded at the moment the buyer places the order (the buyer receives an email regarding the status of the Order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Purchase procedure

When the user selects a product or products and places an order by confirming the FINISH PURCHASE button, the online store automatically "generates" and sends an email with the order details (products, prices, quantities, user data...). The order is thus confirmed, and the products will be shipped as soon as possible. If the delivery period is more than 2 working days, the provider will inform the buyer accordingly.

Order cancellation

Orders received through the www.pasjagajba.com online store can be cancelled by the buyer without additional costs until the receipt of the email confirming that the order has already been dispatched from the Pasja gajba website. Notification of order cancellation is possible via email at info@pasjagajba.com. It is mandatory to include the following information in the email:

  • In the subject line: Order cancellation
  • In the body of the email: a) buyer's first and last name, b) buyer's address, c) order number

Right to withdraw from the purchase, return of goods

The consumer has the right to notify the company within fourteen days of withdrawing from the contract without having to state a reason for their decision. The consumer is deemed to have submitted a notice of withdrawal on time if they send it within the period set for withdrawal from the contract. The consumer shall submit the notice of withdrawal to the company by means of an unequivocal statement clearly indicating that they are withdrawing from the contract (it may also be oral, e.g., provided over the phone). For the company PASJA GAJBA d.o.o., it is sufficient for the consumer to send a statement of withdrawal from the contract via email to info@pasjagajba.com. The only cost charged to the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than thirty days after the notice of withdrawal.

Return procedure for goods

Before returning goods purchased in the online store, notify us at info@pasjagajba.com. The consumer may withdraw from the contract within 14 days of receiving the ordered goods, without having to state a reason for their decision.

You can return the goods within 30 days of submitting the notice of withdrawal from the contract in two ways:

  • by sending the purchased goods with the invoice and all accompanying documentation to the address: Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana. Shipping costs are always covered by the sender, unless otherwise agreed in advance.
  • by personally presenting the purchased goods at your own expense by prior arrangement at the company's registered office, Pilonova ulica 10, 1000 Ljubljana.

After the returned goods are received, PASJA GAJBA d.o.o. will immediately refund all payments received to the consumer using the same payment method as used by the consumer, unless the consumer explicitly agrees to the use of a different payment method and provided the consumer incurs no costs as a result.

Payment

The www.pasjagajba.com online store allows payment by credit/debit card, pro forma invoice, Apple Pay, and cash on delivery. In the case of cash on delivery and shipment delivery, payment by credit/debit card or cash is possible. In the event that you are not at home at the time of delivery, you can also pay for the ordered products upon collection at your Pošta Slovenije unit or at parcel shops and parcel lockers (GLS).

The invoice breaks down the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of issued invoices will not be considered.

Delivery time

For products in stock, delivery of goods is 1-10 working days. In the event of a longer delivery period, we will inform you of the delivery date via email or telephone.

If the product is not in stock and it is still possible to order it, the delivery period is longer and is specified next to the product.

Incorrect data

If, after completing the purchase, you discover that you have provided us with incorrect data or wish to change the recipient's address, please inform us immediately via email: info@pasjagajba.com

Delivery

At the www.pasjagajba.com online store, we strive for the fastest possible delivery of ordered goods. We try to process most received orders on the same day, except during weekends and holidays. If a longer time is required for the dispatch of goods, this is indicated on the website. In the event that you have perhaps ordered goods that we cannot dispatch within the promised time due to unforeseen reasons, we will inform you of the new delivery date using the contact details provided. Delivery is carried out in cooperation with Pošta Slovenije and GLS. The ordered products are delivered to the address you provided as the delivery address. Deliveries mostly take place in the morning hours. In the event that you cannot accept the shipment at the time of delivery, you can collect it later at the nearest Pošta Slovenije branch or, by agreement, at GLS collection points (Petrol, OMW, Big Bang, 3dva trafika, Paketomat...).

Usually, during working days, ordered goods arrive at the recipient's address within a day or two of dispatch. The provider must deliver the goods or service within the promised time. The period begins to run upon 100% payment of the pro forma invoice, if this is the payment method, or upon placing the order if other payment methods are used. Upon delivery, the user must be offered additional information regarding the right to withdraw, specifically the terms and method of exercising said right. All necessary information regarding the address where the user can turn in case of a complaint and information regarding warranties and service or other services after the conclusion of the contract must be provided.

The provider takes care of the delivery of shipments under its own arrangement, but the provider reserves the right to choose another delivery service if it can fulfill the order more efficiently. The delivery price includes the delivery of the ordered goods to the entrance door of the building specified in the order.

All necessary information regarding the address where the buyer can turn in case of complaints and information regarding warranties and service or other services after the conclusion of the contract is stated on the accompanying documentation.

Delivery cost

The delivery cost is €4.90. Delivery is free for shipments whose total value including VAT exceeds €69.00. If you choose cash on delivery, this cost is €1. If you choose payment upon personal collection at the address Pilonova ulica 10, 1000 Ljubljana, there is no cash on delivery charge.

The cost of dispatching goods is included in the purchase price as a separate item. The costs of any return of goods are covered by the buyer.

If you pay the GLS courier by credit card, you pay an additional commission of 1.43%. If the package is already paid for (on the website www.pasjagajba.com or via online banking), you do not pay this commission. You also do not pay the commission if you pay the GLS courier in cash.

Validity of the offer

When purchasing, the prices at the time of placing the order apply. All prices include VAT. Prices in the online store may change without prior notice.

Stock

You do not pay delivery costs if you collect the goods personally at the headquarters of Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana. You can collect the goods personally after confirmation of receipt of payment to the provider's transaction account and receipt of notification that the goods are ready for collection, or you can pay for the goods upon collection. The goods must be collected within 3 working days, otherwise, a storage fee of €1 per day is charged.

If we do not have the item in stock in our warehouse, you will have to wait longer for delivery. In this case, please observe the following rules:

  • the estimated delivery time is information based on our experience with suppliers.
  • if the item is not in stock, we kindly ask you to write to us at trgovina@pasjagajba.com for information on availability
  • if you order multiple items and the waiting time for some is longer than for others, we will try to send the items that are in stock immediately, and the others when they are in stock
  • if the waiting time is very long, you can withdraw from the purchase with a written notice. The price may change due to exchange rate fluctuations or changes in supplier prices; in this case, we will notify you in advance.

Non-conformity of goods

The seller is liable for any non-conformity of the goods that exists at the time of delivery and which becomes apparent within two years of delivery of the goods.

Warranty claims

In the event of non-conformity of the goods, a consumer who has notified the seller of the non-conformity is entitled, under the conditions and in the order provided in this section, to:

  • request that the seller brings the goods into conformity free of charge;
  • request a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the amount paid.

Bringing into conformity

The consumer may request that the seller brings the goods into conformity free of charge, without significant inconvenience to the consumer, within a reasonable time from the moment the seller is notified of the non-conformity, not exceeding 30 days, taking into account in particular the nature of the goods and the purpose for which the consumer needs the goods.

The period referred to in the previous paragraph may be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. When determining the extended period, the nature and complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair or replacement shall be taken into account. The seller shall inform the consumer of the number of days for the extension of the period and the reasons for its extension before the expiry of the period referred to in the previous paragraph. Goods are considered to be brought into conformity free of charge if the seller also bears the payment of necessary costs incurred in bringing the goods into conformity, in particular the costs of shipping, transport, labor, or material.

In order to bring the goods into conformity, the consumer may choose between repairing the goods and replacing the goods with new faultless goods, unless:

  • fulfillment of the chosen warranty claim is impossible or
  • fulfillment of the chosen warranty claim represents disproportionate costs for the seller compared to the other warranty claim, taking into account all circumstances.

The circumstances referred to in the second indent of the previous paragraph are, in particular, the value the goods would have if they were not non-conforming, the significance of the non-conformity, and the possibility that another warranty claim could be provided to the consumer without significant inconvenience.

The seller may reject the consumer's warranty claim to bring the goods into conformity if repair and replacement are impossible or if they would cause disproportionate costs taking into account all circumstances, including those referred to in the previous paragraph.

When repair or replacement of goods is necessary to bring the goods into conformity, the consumer shall make the goods available to the seller. When replacement of goods is necessary to bring the goods into conformity, the seller shall take back the replaced goods at their own expense.

When goods installed in accordance with their nature and purpose before the non-conformity became apparent need to be removed for the purpose of repair or replacement, the obligation to repair or replace the goods includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or covering the costs of this removal and new installation.

The consumer does not have to pay for the normal use of the replaced goods in the period before replacement.

Reduction of purchase price and withdrawal from the sales contract

The consumer may request a proportionate reduction of the purchase price or withdraw from the sales contract in any of the following cases:

  • the seller has not repaired or replaced the goods or, where appropriate, has not completed the repair or carried out the replacement of the goods in accordance with this Act, or has rejected the consumer's warranty claim to bring the goods into conformity in accordance with the sixth paragraph of the previous article;
  • the non-conformity exists even though the seller has attempted to bring the goods into conformity;
  • the nature of the non-conformity is so serious that it justifies an immediate proportionate reduction of the purchase price or withdrawal from the sales contract, or
  • the seller has stated or it is evident from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

Notwithstanding the previous paragraph, the consumer may withdraw from the sales contract and request a refund of the amount paid if the non-conformity appears less than 30 days from the delivery of the goods.

If the consumer requests a proportionate reduction of the purchase price, the reduction shall be in proportion to the reduction in value of the goods received by the consumer compared to the value the goods would have had if they were in conformity.

The consumer exercises withdrawal from the sales contract by means of a statement informing the seller of their decision to withdraw from the sales contract.

Where the non-conformity relates only to a part of the goods delivered under the sales contract and there is a reason for withdrawal from the sales contract in accordance with the first or second paragraph of this article, the consumer may withdraw from the sales contract in relation to those goods and any other goods acquired together with the non-conforming goods if it cannot reasonably be expected that the consumer would retain only the goods that are in conformity.

When the consumer withdraws from the sales contract based on warranty claims, the provider returns the goods at the seller's expense.

The consumer cannot withdraw from the sales contract if the non-conformity is merely minor. The burden of proof regarding whether the non-conformity is minor lies with the seller.

Notice of non-conformity and inspection of goods

The consumer may exercise their rights arising from non-conformity if they notify the seller of the non-conformity within two months from the day the non-conformity was discovered. In the notice of non-conformity, the consumer shall describe the non-conformity in detail. The consumer may report the non-conformity to the seller in person, for which the seller issues a receipt, or send it to the store where the goods were purchased, or inform the seller's representative with whom the sales contract was concluded. The consumer shall allow the seller to inspect the goods which the consumer claims are non-conforming.

Warranty

The provider does not offer goods that would legally require a mandatory warranty. The provider does not issue warranty cards for goods.

Return of damaged shipments

In the event that a package is physically damaged, missing content, or shows signs of having been opened, the customer must notify the provider as soon as possible. The provider requests that the customer also send a photograph of the received product with the notification so that the provider can settle the claim with the delivery service. The customer should send the notification to info@pasjagajba.com.

Legal notice

The online store www.pasjagajba.com and all data, product images, and graphics displayed on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. Trademarks and logos of renowned companies are their property.

Information about the store (operator) and the provider can be found via the link About us, where all contacts for communication regarding all terms and conditions are listed.

Gift voucher

A gift voucher is a bearer instrument that the provider Pasja gajba d.o.o. issues for payment in electronic form (the customer receives an e-mail with the gift voucher code) or physical form. Each gift voucher is marked with its own code (a unique serial number), and the provider Pasja gajba d.o.o. is obligated to accept it as payment for purchases through the online store www.pasjagajba.com.

A gift voucher can be purchased in the online store www.pasjagajba.com. The same terms and conditions apply to the purchase of a gift voucher as to the purchase of other items. The validity of a gift voucher is 12 months from the date of issuance, unless otherwise indicated on the voucher.

Exchanging a gift voucher for cash is not possible. The voucher is redeemable only in its full amount. In the event that the purchase value is higher than the value of the gift voucher, the gift voucher holder must pay the difference. The purchase value must be higher than the value of the gift voucher.

How to use a gift voucher:

  • Select the goods you wish to purchase and add them to your crate. Proceed and complete your order. Choose the delivery method, provide the delivery address, and select the payment method.
  • Enter the gift voucher code in the "Gift voucher or discount code" field. If you wish to redeem multiple vouchers, separate the individual codes with a space or a comma.
  • Once you enter the codes, the value of the gift vouchers is automatically deducted from the price of your order. The remaining amount is the balance to be paid.
  • Then simply submit your online order.

Within a single online order, we allow the simultaneous use of multiple gift vouchers and promotional codes, while only one discount code can be entered. You can easily enter all of the above during the online ordering process by separating the individual codes with a space or a comma.

If an order or part of an order is cancelled and therefore gift vouchers are not redeemed, we will replace the vouchers with new gift vouchers. We will refund the paid money to your current account or credit card if you used it to make the purchase. All you need to do is provide us with the codes of the redeemed gift vouchers and your transaction account number.

Security

The provider uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders, and payments.

Communication

The provider may contact the user via remote communication means only if the user does not expressly object to this.

Archiving of contracts

The contract concluded between the provider and the user is permanently stored by the company Pasja gajba d.o.o., Hraše 11c, 1216 Smlednik.

Advertising e-mails must contain the following components:

  • they must be clearly and unambiguously marked as advertising messages; the sender must be clearly identifiable.
  • various campaigns, promotions, and other marketing techniques must be marked as such. The conditions for participation in them must also be clearly defined.
  • the user's wish not to receive advertising messages must be respected.

Complaints and disputes

The store/provider complies with the applicable consumer protection legislation and the Code of Obligations. The provider does its utmost to fulfill its duty to establish an effective complaint-handling system and to designate a person with whom the customer can get in touch in case of problems via e-mail. All complaints should be submitted by e-mail to info@pasjagajba.com. The complaint-handling process is confidential. The online store will confirm receipt of the complaint within five working days, inform the customer how long it will take to handle, and keep them informed throughout the process.

The provider will process the complaint within the legal deadline and inform the customer of the decision.

Out-of-court resolution of consumer disputes

In accordance with legal norms, the company Pasja gajba, d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

As a provider of goods and services engaged in online retail in the territory of the Republic of Slovenia, the company Pasja gajba, d.o.o. publishes an electronic link to the Online Dispute Resolution (ODR) platform on its website. The platform is available to consumers at the electronic link http://ec.europa.eu/odr. This arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and the amendment of Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

This arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

Data protection

The operator Javor Čeh s.p. and the owner of the website www.pasjagajba.com, the company Pasja gajba d.o.o., are committed to protecting the personal data of their users in accordance with the Personal Data Protection Act. For our own needs, we collect data that you enter into forms on www.pasjagajba.com (e.g., name, surname, address, e-mail address...). The provider will use personal data exclusively for the purpose of fulfilling the order (sending informative material, offers, invoices) and other necessary communication.

For business purposes, Pasja gajba collects the following user data:

– name and surname,

– address and place of residence,

– e-mail address,

– contact telephone number,

– password in encrypted form,

– and other data that users enter into forms on the website www.pasjagajba.com.

We are not responsible for the accuracy of the data entered by users.

For security purposes, IP addresses from which users access the website are also collected. Each user is assigned a session cookie at the beginning of their visit for identification and tracking of the shopping cart. Pasja gajba may store other cookies on your computer, such as: an encrypted user identification number (for recognizing the user on their next visit), product ratings (so you know which items you have already rated), and Google Analytics cookies (website traffic analysis).

All mentioned data, except cookies, are stored permanently on the Pasja gajba server. Session cookies are stored in the server's memory only for the duration of the visit and are deleted after one hour of inactivity, while permanent cookies are stored on the visitor's computer.

The provider Pasja gajba d.o.o. and the operator Javor Čeh s.p. may use the data in anonymized summary form for statistical analysis purposes. In no case will the operator and provider pass on user data to unauthorized persons. We will only entrust the delivery service (e.g., Pošta Slovenije, GLS) with the user's delivery address and contact information. We will contact the user via remote communication means only if the user does not expressly object to this.

By confirming the order, the buyer agrees that www.pasjagajba.com may also use the acquired personal data for the purposes of direct marketing and for the purposes of sampling, surveying, and statistical data processing, for identifying service usage, adjusting offers and segmentation, market research, informing about offers, novelties and benefits, for sending newsletters and other advertising material, informing users about services of the website www.pasjagajba.com and the companies Javor Čeh s.p. and Pasja gajba, d.o.o., and affiliated persons, as well as for other forms of use of the provided data. The collected data will not be forwarded to third parties. The buyer can at any time request in writing that the provider permanently or temporarily stop using personal data and shopping data for the previously mentioned purposes as stated in the Termination of User Account chapter. During the time of personal data management, the individual has the possibility to view and update data in the database upon request. We undertake that personal data obtained through the website will be fully stored, protected, and processed by the companies Javor Čeh s.p. and Pasja gajba, d.o.o. The website operator will handle all acquired personal data in accordance with the Personal Data Protection Act (ZVOP-2). Your data is adequately protected against loss, destruction, forgery, manipulation, and unauthorized access or unauthorized disclosure by third parties. We will only entrust the delivery service with user data necessary for smooth delivery, such as the delivery address and telephone number.

Personal data obtained through the website www.pasjagajba.com for the purpose of carrying out an online purchase are used exclusively for the needs of executing and delivering the order.

By consenting to the storage, processing, and transfer of personal data by participating in prize games or subscribing to newsletters, the user allows the companies Javor Čeh s.p. and Pasja gajba d.o.o. to process and store the provided personal data in accordance with the Personal Data Protection Act. By giving consent, the user allows the companies Javor Čeh s.p. and Pasja gajba d.o.o., as controllers of the personal data collection, to process the collected personal data for the purposes of sampling, surveying, and statistical data processing, for identifying service usage, adjusting offers and segmentation, market research, informing about offers, novelties and benefits, for sending newsletters and other advertising material, informing users about services of the website www.pasjagajba.com and the company Pasja gajba d.o.o., and affiliated persons, as well as for other forms of use of the provided data, to which the website user specifically agrees. The collected data will not be forwarded to third parties.

The website www.pasjagajba.com ensures all necessary technological and organizational solutions for complete purchase security. The transmission of sensitive personal and transaction data on the website is carried out in secure mode using the SSL (Secure Sockets Layer) protocol. Data is encoded before leaving your browser and is transmitted to our server in a protected form. The system thus prevents anyone from intercepting your personal and transaction data that you send to the online store.

We also ensure the protection of privacy and purchase security by complying with all applicable legal obligations and recommendations of the Slovenian and international consumer associations.

We enable the choice of membership in our e-list in the order form for goods in the online shopping cart, as well as on the landing page of the online store www.pasjagajba.com.

User data will in no case be handed over to unauthorized persons.

The user themselves is also responsible for the protection of personal data by ensuring the security of their username and password.

Exceptional disclosure of personal data

Data collected and processed by the companies CLOUDMAPLE, Javor Čeh, and Pasja gajba d.o.o. will be disclosed only if such an obligation is determined by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legitimate interests of the companies CLOUDMAPLE, Javor Čeh, and Pasja gajba d.o.o.

General data protection statement

The subject of this notice is the website www.pasjagajba.com, which is owned by Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana, registration number 7033109000.

Pasja gajba d.o.o. strives to take care of your online security and right to privacy when visiting our website. Below we present all key information about our processing of your personal data that you provide to us by visiting or using our website. We assure you that your personal data will be protected in accordance with the applicable legislation in the field of personal data protection (Personal Data Protection Act ZVOP-2, Official Gazette of the RS no. 163/22 and EU Regulation 2016/679 on personal data protection). Your personal data will be processed only for the purposes to which you expressly agree and which are permitted by applicable law. Consent to the provision of personal data is voluntary, and you can revoke your consent at any time in the same way you gave it. In the event that you do not provide personal data or if you revoke consent, Pasja gajba d.o.o. cannot fulfill the purpose for which the data is collected. Furthermore, you have the right to access data, the right to rectification, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to object, and the right to data portability. To exercise the aforementioned rights or in case of possible complaints, please contact the authorized person for personal data protection at the address: Pooblaščena oseba za varstvo podatkov, Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana or at the e-mail address: info@pasjagajba.com.

If you believe that the processing of personal data violates the provisions in the field of personal data protection, you have the right to file a complaint with the Information Commissioner (https://www.ip-rs.si/).

Data is stored until your revocation or as long as it is necessary to achieve the purpose for which the data was collected.

The operator, Pasja gajba d.o.o., Pilonova ulica 10, 1000 Ljubljana, undertakes to process and protect data in accordance with the Personal Data Protection Act (ZVOP-2, Official Gazette of the RS no. 163/22) and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council.

We reserve the right to change these general terms at any time and without prior notice by publishing a new version on the website.

What personal data do we collect about you?

Personal data collected, stored, and processed by Pasja gajba d.o.o. are the e-mail addresses of persons who wish to receive Pasja gajba newsletters, as well as basic personal data (name, surname) and contact information (address, e-mail, telephone) of persons who create a user profile on the website or submit an online order. Collected personal data will be stored and used only for as long as necessary to achieve the purpose for which they were collected or as determined by applicable law.

Without the express permission of the website user, we will not forward their personal data to any other natural or legal person, except in the case and to the extent determined by law. We have a contractual relationship with the maintainer of the IT system and the website. Contractual processors may process personal data only within the scope of the controller's instructions and may not use personal data for pursuing any of their own interests.

Each time you visit our website, we automatically collect technical data, which may include the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, operating system and platform, device type, and mobile device brand; this data may be collected and processed on our behalf by third-party cookies.

Newsletters

For e-notification purposes, we use the MailChimp marketing platform. By clicking on the button below, you agree that we will manage your data under the conditions stated above and that the information you provide to us will simultaneously be transferred to MailChimp, which provides this service to us. The company Pasja gajba d.o.o. will ensure that MailChimp provides the same level of personal data protection as dictated by local and European legislation, primarily by signing standard EU contractual clauses, unless otherwise specified in a specific case.

We reserve the right to change the general terms at any time by publishing a new version on the website.

Disclaimer

The store and the provider will do their best to ensure the accuracy and currency of the data published on their websites. Nevertheless, product features, delivery time, or price can change so quickly that the store/provider may not be able to correct the data on the websites in time. In such a case, the provider will inform the customer of the change and allow them to withdraw from the order or replace the ordered item.

Although the store/provider tries to provide accurate photographs of the items for sale, all photographs should be taken as symbolic. The photographs do not guarantee the properties of the product.

Rules and conditions of participation in prize games

Prize game rules
Prize games are intended only for natural persons; legal entities and sole proprietorships cannot participate in the promotion. All natural persons who accept the conditions for participation in the prize game can participate in it. It is considered that by participating in the prize game, the participant agrees to all conditions related to the prize game, accepts the rules of the prize game, and agrees with them. Employees and external contractual associates of the organizer or co-organizer of the prize game or their immediate family members may not participate in the prize game. In the event that a minor participates in the prize game, the participation of such a person in the prize game is valid only on the condition that the person is represented in the prize game by their parent or legal guardian.
Participants agree that in case of winning the prize game (winning a prize), they accept the method of receiving the prize as proposed by the organizer (by post, personal collection).

How to participate in the prize draw
You participate in the prize draw by completing the entry form on the first page. By entering the prize draw, the participant expressly declares that they are fully aware of these prize draw rules and agrees to them in full. They also undertake to fully comply with the prize draw rules. No purchase is necessary to participate in the prize draw.

Claiming the prize
The winner claims the prize by placing an order on the website www.pasjagajba.com and entering their prize code in the designated entry field.

Tax obligations
The organizer will calculate and pay any advance income tax for the prizes received by the winners in accordance with applicable legislation. Any other potential tax obligations or any other costs associated with the prize shall be borne by the winner (costs of collecting the prize, any transport).

Processing of personal data
The prize draw organizer undertakes to protect the provided personal data in accordance with the Personal Data Protection Act and the EU General Data Protection Regulation (GDPR). The prize draw organizer, as the controller of the personal data filing system, will not disclose or transfer such data to third parties.
Winners expressly agree that the prize draw organizer may publish the winner's name, surname, photographs, and place of residence in public media for the purpose of publicly announcing the results of the prize draw. The organizer is not required to pay the winners anything for the publication of this data.
Furthermore, by signing, the participant in the prize draw expressly declares and agrees that their personal data may be stored, processed, and used for marketing purposes for electronic notifications about new products and for the purposes of this prize draw. The prize draw participant may at any time request from the organizer an inspection, supplementation, correction, or deletion of their personal data, or the cessation of the processing of their personal data for the purposes of conducting this prize draw and for marketing purposes, in accordance with the law. The participant shall do so in writing via email at info@pasjagajba.com or by regular mail to the organizer's address.
The organizer undertakes to manage the provided data in accordance with the Personal Data Protection Act.

Retention of personal data
The company Pasja gajba d.o.o. will store the data in accordance with the provisions set out in the Data Protection section.

General provisions
In the event of a dispute between the organizer and a participant in the prize draw, the court in Ljubljana shall have jurisdiction to resolve it.